Bookings & Cancellation Policy

General Bookings

• All training sessions must be booked in advance through our website or by contacting us directly.
• Bookings are only confirmed once full payment (or a deposit, if applicable) has been received.
• Sessions are non-transferable unless agreed in writing.

Cancellations & Rescheduling

• Clients must provide at least 48 hours’ notice to cancel or reschedule a session.
• Cancellations made with less than 48 hours’ notice will be charged at the full session rate.
• Sessions cancelled with more than 48 hours’ notice can be rescheduled free of charge. Refunds will only be issued at our discretion.

Late Arrivals & Missed Sessions

• Please arrive on time for your session. Trainers will wait up to 15 minutes; after this time, the session will be considered a no-show and charged in full.
• Missed sessions without notice are non-refundable.

Group Classes

• Group class bookings are valid for the full course; missed classes cannot be refunded or carried over.
• If a trainer cancels a class, an alternative date will be offered.

Trainer Cancellations

• In the unlikely event that we need to cancel or reschedule a session, clients will be offered an alternative date or a full refund.

Behaviour & Safety

• Owners are responsible for their dog’s behaviour at all times.
• Dogs must be kept on lead unless instructed otherwise by the trainer.
• Aggressive behaviour must be declared prior to booking. We reserve the right to refuse training if a dog’s behaviour presents a risk.

Weather Conditions (for outdoor sessions)

• Sessions will proceed in most weather conditions. However, in cases of extreme weather (e.g., thunderstorms, heatwaves, icy conditions), we may reschedule for safety reasons.

Liability

• Participation in training sessions is at the owner’s risk. We accept no liability for loss, injury, or damage to persons, dogs, or property.
• Owners are advised to have appropriate pet insurance in place.

Privacy Policy

Last updated: 7th September 2025

This Privacy Policy explains how RIJ K9 (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

• Personal details (name, email address, phone number, postal address) when you make an enquiry or booking.
• Dog details (name, age, breed, behavioural history) necessary for training purposes.
• Payment details – handled securely via third-party payment providers (we do not store your full card details).
• Technical data (IP address, browser type, cookies) to improve website functionality.

2. How We Use Your Information

We use your personal information to:

• Process bookings and provide dog training services.
• Communicate with you about your sessions, updates, or cancellations.
• Send occasional marketing emails (only if you have opted in — you can unsubscribe at any time).
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your information under the following lawful bases:

• Contract – to deliver the services you have booked.
• Consent – for marketing communications.
• Legal obligation – to comply with UK law.
• Legitimate interests – to improve our services and website.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers (e.g., payment processors, IT support) who help us deliver services.
• Legal authorities if required by law.

All third parties are required to handle your information securely and only for the purpose of providing their services.

5. Data Retention

We retain your personal information only as long as necessary:

• Booking and training records: up to 6 years (for legal and tax purposes).
• Marketing data: until you withdraw consent.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (where legally permitted).
• Restrict or object to processing of your data.
• Request transfer of your data to another provider.
• Withdraw consent at any time (for marketing purposes).

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.